There has been a steady drum-beat of an emerging category of software to manage sales leads. The category is Sales Lead Management. While Sales Lead Management is a big tent that encompasses many different disciplines and tools, if you search for the category of sales lead management software there are new entrants that say they aren’t CRM. Or are they? Are these “entrants” just CRM companies that separate themselves from a crowded field?
Our guest today is Ani Chiuzan head of customer marketing at Pipedrive. Ani discusses the basics of a CRM system that salespeople like and what separates CRM from Sales Lead Management Software.
- Why CRM abandoned its original purpose to serve the sales representatives' needs.
- What makes a great CRM system
- What salespeople dislike most about CRM systems
- Is Sales Lead Management Software really separated from CRM?
- What is the difference between CRM and SLMS, or is there a difference?
About our Guest Ani Chiuzan
Ani Chiuzan is Head of Customer Marketing at Pipedrive, a global sales CRM with more than 90,000 customers worldwide. Ani is a strategic leader and marketer with deep expertise in designing and executing insight-driven marketing strategies supported by rigorous financial expertise. Her 18-years’ experience includes working with B2C, B2B and SaaS organizations across the globe in sectors such as Telecommunications, IT, Retail, Finance across Europe, Australia, Asia, Africa, US and the Caribbean. Prior company experience includes EE Telecommunications, Velti and Barclaycards.
Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson's point of view. Today, Pipedrive is used by sales teams at more than 90,000 companies worldwide. Pipedrive is the top-rated CRM and has offices in Dublin; Lisbon; London; New York; Prague; Tampa/St. Pete; Tallinn and Tartu, Estonia; and, with the acquisition of Mailigen, Riga, Latvia. Learn more at Pipedrive.com.