Outstanding Outbound host, Mari Anne Vanella welcomes Joe Brown, SVP Worldwide Sales at kare, an AI company. They’ll discuss tools and methods that can help conversations become more complex and empower reps to have more access to information to progress the sales cycle further on discussions in real-time.
About our guest, Joe Brown:
Joe is a visionary, results-oriented technology leader with a wealth of experience building profitable high growth SaaS and eCommerce organizations. Having held numerous management-level positions at the likes of Edify, RightNow Technologies, and Avangate, Joseph's key knowledge of the customer support industry has resulted in kare's rapid growth and adoption in the customer support market.
Founded in late 2013, kare (formerly Gluru) helps businesses eliminate the need for writing responses while also ensuring that the knowledge is kept up to date and actionable.
When a customer’s query arrives, kare identifies the request, analyzes it to understand the intent of the issue(s), and provides an accurate response immediately. But that’s not all. Some queries are too detailed or sensitive to be handled through self-assist. That is why kare does not seek to replace customer support agents. Instead, it provides a self-maintaining, knowledge-base system to help agents quickly and appropriately respond in detail to escalated queries.
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